Privacy Policy

1. Who we are

Instant Glamour Aesthetics and Wellness is operated by The Von AI LLC (dba Instant Glamour Aesthetics and Wellness), located at 5208 Cedar St, Bellaire, TX. You can reach us at +1 (346) 480-5642 or myinstantglam@gmail.com.

2. Information we collect

We only collect what we need to serve you:

• Contact details — your name, email address, and mobile phone number.
• Appointment details — the service you booked, the date and time, and your treatment history.
• Intake information — the answers you provide on our health and consent forms before a treatment.
• Message history — the texts and chat messages you exchange with our team or our AI receptionist.
• Payment information — deposits and payments are processed securely by Stripe. We receive confirmation that a payment succeeded; we never see or store your full card number.
• Website usage — basic, aggregated information about how visitors use our site so we can improve it.

3. How we use your information

• Confirming your appointment.
• Sending appointment reminders.
• Sending your deposit and intake-form links.
• Replying to your questions by text, phone, email, or chat.
• Sending occasional promotional offers about our services.
• Keeping your treatment records accurate and meeting our legal obligations.

4. Text (SMS) messaging and how you opt in

You opt in in one of two ways:

• Entering your mobile number and checking the consent box on our SMS opt-in page, or
• Giving your mobile number to our AI receptionist and asking to be texted.

Consent is not a condition of purchase. You can book and receive services from us without agreeing to receive text messages.

Message frequency varies — typically 2-4 messages per appointment, plus occasional promotional offers. Message and data rates may apply.

Reply STOP, UNSUBSCRIBE, CANCEL, or QUIT at any time to opt out. Reply START or YES to re-subscribe. Reply HELP or INFO for help.

Text messages are delivered on our behalf through our messaging provider, Telnyx. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never sold, rented, or shared with any third party.

5. How we share information

We do not sell your personal information. We share it only with service providers who help us run the business — for example Stripe for payment processing and Telnyx for text message delivery — and only to the extent needed to perform those services. We may also disclose information if the law requires it.

6. Data retention

We keep your information only as long as we need it for the purposes described above, to maintain your treatment records, and to meet legal, tax, and recordkeeping requirements. When it is no longer needed, we securely delete or anonymize it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections, access controls, and secure payment processing through Stripe. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

• You can opt out of text messages at any time by replying STOP.
• You can ask us what information we hold about you.
• You can ask us to correct or delete your information.
• You can ask us to stop using your information for promotional offers while still receiving appointment-related messages.

To make any of these requests, email us at myinstantglam@gmail.com or call or text +1 (346) 480-5642. We may need to verify your identity before acting on a request.

9. Children

Our services are intended for adults 18 and older. We do not knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with a new "last updated" date.

11. Contact us

Instant Glamour Aesthetics and Wellness (The Von AI LLC)
5208 Cedar St, Bellaire, TX
Phone / SMS: +1 (346) 480-5642
Email: myinstantglam@gmail.com

You can also review our Terms & Conditions and our SMS opt-in page.